Accessibility For Ontario’s Disabilities Act (AODA)

  • Who you need to train
  • Maintain records of training
  • Accessible customer service training
  • Work related accessibility training
  • Training tips
  • Additional accessibility laws

Plan Related To Customer Service Standard

  • Understanding why and when the AODA was established.
  • Understand the meaning of the word Disability.
  • How To Communicate With Individuals With Disabilities.
  • Plan Related To Customer Service Standards As per (AODA).
  • Common Types Of Assistive Devices.
  • How To Interact With Individuals And Assistive Devices.
  • Handling Complaints/Following Up/ Feedback
  • Ensure all managers, supervisors and employees are trained up to date
  • Ensure record keeping for all completed training is implemented
  • Implement consulting services for AODA training

Provide Training for all staff on the following:

Areas of the accessibility standards that are relevant to their work responsibilities

    • Employment
    • Information And Communications
    • Transportation
    • Design Of Public Space